Every dealership's phone rings.
But not every call gets answered.
of all calls to European dealerships, commercial vehicle and caravan businesses go unanswered.
Outside opening hours. During lunch. On Saturdays. In the morning rush. Every missed call is a lead, a service appointment or a sale - and it ends up with the competition.
Industry average 2025; figures vary by location, season & staffing.
Four leaks in your revenue pipeline.
Routine calls tie up your best people - and the very calls that bring in revenue slip away.
Outside opening hours
In the evening, on weekends, on holidays - the phone rings anyway, but no one picks up.
Peak times & simultaneous calls
More callers than advisors - several phones ring at once. On hold, callers hang up after 38 seconds on average.
Advisors on the line
Service advisors and sales lose 60–90 minutes a day to phone routine - and the next lead rings into the void.
Understaffing & the same questions every time
Sick days, vacations, an unfilled seat. On top of that, opening hours, appointments, status, prices & directions make up around 70% of all calls.