SonaMotion.
Fully integrated. Utterly tireless.
SonaMotion is more than an answering machine. The AI phone assistant holds real conversations in natural language, understands what your customers need, books appointments directly in your DMS, transfers them to the right person, and sends personalized SMS or emails - fully automatically, 24/7, for car, commercial vehicle and caravan businesses alike.
From the first ring to a booked appointment - in under 90 seconds.
Answer
The call is answered on the first ring - with your name, a friendly greeting, and no hold music.
Understand
SonaMotion identifies the request: service, sales, parts, fleet, admin, emergency. In natural language.
Connect
Book the appointment, transfer to the right person, send an SMS or email confirmation - or any combination of these.
Confirm & hand off
A complete call log in your DMS, tagged by category, with contact details and follow-up tasks.
Four phases, seven capabilities.
More than just answering calls - here's what SonaMotion does, beyond any single call.
Handle calls
100% call answering with a natural human voice - even when 12 come in at once.
Book appointments
Real bookings directly in your DMS / scheduler. With capacity checks & protection against double bookings.
Intelligent transfers
Sales, service, parts, fleet, management - with a real ring and active callback, not simulated.
SMS & email
Appointment confirmation, reminder, location link, status update - with your sender name, right after the call.
Outbound & follow-ups
Automated quality-management surveys after service - manufacturer-compliant - plus active callback campaigns.
Emergency & escalation
Breakdown assistance, urgent workshop cases, complaints - detected and immediately escalated to a human.
Multilingual
Sona speaks DE / EN / FR / IT / ES, detected automatically.
Truly connect. Actively follow through.
A transfer only counts as a transfer if it actually goes through. With SonaMotion, the employee's phone really rings - and if no one is free, SonaMotion actively arranges a callback with the caller.
Request identified
The caller wants to speak with a specific person or department.
Polite hand-off
"I'd be glad to connect you with a team member. Is that all right for you?"
A real ring
The employee's phone actually rings - physically, on the handset.
Two possible outcomes
The SonaMotion promises.
No call rings out unanswered - not even the 13th at the same time.
Instant pickup. No queue, no music, no "please stay on the line."
Evenings, weekends, holidays - nonstop, at no extra charge.
Won back from phone routine for your service and sales teams.