The AI phone assistant for car, commercial vehicle & caravan dealers.
Every call answered. Every appointment booked. Every lead captured. For car dealerships, service shops, truck and caravan dealers – around the clock, no hold time, no missed opportunity.
Direct integration with the systems your dealership already uses
SonaMotion connects seamlessly to leading DMS, CRM and appointment systems - appointments, customer data and call notes land right where your team already works.
Every dealership's phone rings.
But not every call gets answered.
of all calls to European dealerships, commercial vehicle and caravan businesses go unanswered.
Outside opening hours. During lunch. On Saturdays. In the morning rush. Every missed call is a lead, a service appointment or a sale - and it ends up with the competition.
Industry average 2025; figures vary by location, season & staffing.
Four leaks in your revenue pipeline.
Routine calls tie up your best people - and the very calls that bring in revenue slip away.
Outside opening hours
In the evening, on weekends, on holidays - the phone rings anyway, but no one picks up.
Peak times & simultaneous calls
More callers than advisors - several phones ring at once. On hold, callers hang up after 38 seconds on average.
Advisors on the line
Service advisors and sales lose 60–90 minutes a day to phone routine - and the next lead rings into the void.
Understaffing & the same questions every time
Sick days, vacations, an unfilled seat. On top of that, opening hours, appointments, status, prices & directions make up around 70% of all calls.
SonaMotion.
Fully integrated. Utterly tireless.
SonaMotion is more than an answering machine. The AI phone assistant holds real conversations in natural language, understands what your customers need, books appointments directly in your DMS, transfers them to the right person, and sends personalized SMS or emails - fully automatically, 24/7, for car, commercial vehicle and caravan businesses alike.
From the first ring to a booked appointment - in under 90 seconds.
Answer
The call is answered on the first ring - with your name, a friendly greeting, and no hold music.
Understand
SonaMotion identifies the request: service, sales, parts, fleet, admin, emergency. In natural language.
Connect
Book the appointment, transfer to the right person, send an SMS or email confirmation - or any combination of these.
Confirm & hand off
A complete call log in your DMS, tagged by category, with contact details and follow-up tasks.
Four phases, seven capabilities.
More than just answering calls - here's what SonaMotion does, beyond any single call.
Handle calls
100% call answering with a natural human voice - even when 12 come in at once.
Book appointments
Real bookings directly in your DMS / scheduler. With capacity checks & protection against double bookings.
Intelligent transfers
Sales, service, parts, fleet, management - with a real ring and active callback, not simulated.
SMS & email
Appointment confirmation, reminder, location link, status update - with your sender name, right after the call.
Outbound & follow-ups
Automated quality-management surveys after service - manufacturer-compliant - plus active callback campaigns.
Emergency & escalation
Breakdown assistance, urgent workshop cases, complaints - detected and immediately escalated to a human.
Multilingual
Sona speaks DE / EN / FR / IT / ES, detected automatically.
Truly connect. Actively follow through.
A transfer only counts as a transfer if it actually goes through. With SonaMotion, the employee's phone really rings - and if no one is free, SonaMotion actively arranges a callback with the caller.
Request identified
The caller wants to speak with a specific person or department.
Polite hand-off
"I'd be glad to connect you with a team member. Is that all right for you?"
A real ring
The employee's phone actually rings - physically, on the handset.
Two possible outcomes
See what your phone assistant has accomplished.
Every call transcribed, classified and analyzed. In real time.
Call categories (today)
- General enquiries
- Service booking
- Admin
- Sales
- Parts
Call volume by hour
The SonaMotion promises.
No call rings out unanswered - not even the 13th at the same time.
Instant pickup. No queue, no music, no "please stay on the line."
Evenings, weekends, holidays - nonstop, at no extra charge.
Won back from phone routine for your service and sales teams.
Why not a call center, then? Or more staff?
| Criterion | SonaMotion | In-house reception | Traditional call center |
|---|---|---|---|
| Availability | 24/7/365 | Office hours | Mon–Fri, often 8 a.m.–6 p.m. |
| Response time | < 1 second | When available | 30 sec – 5 min |
| Real transfers | Connects for real | Yes | Pseudo-transfer |
| Active callback | Yes, automatic | Manual | Callback note only |
| Cost per call | Fixed & predictable | Staffing costs | Per minute / per call |
| Knowledge of YOUR business | Complete | Complete | Script-based |
| DMS integration | Native | Manual | Rare |
| Scales during peaks | Unlimited | Limited | Limited |
SonaMotion doesn't replace a human at the front desk - it just takes over the routine, so your team can work the calls that actually drive revenue.
Not a tool from the Valley. SonaMotion is built for European car dealerships, commercial vehicle & caravan businesses.
Secure hosting
Call data is processed in European data centers. Full control over storage and deletion.
A native-sounding human voice
No robotic accent. Natural, friendly, calm - and Sona transparently identifies itself as an AI assistant at the start of every call, as required by EU law.
DMS & phone system integration
Connects to Filaks, Sherpa, AutoLine, T-Sys, Cross as well as 3CX, Mitel, NFON and other common systems - without any rewiring.
Industry vocabulary built in
Roadworthiness & emissions tests, inspections, tire changes, paintwork, warranty, defect claims, fleet service, caravan checks - SonaMotion speaks workshop, for cars, commercial vehicles and caravans.
Your data stays in Europe.
- EU servers
- EU hosting
- Full data control
- End-to-end encrypted
What do missed calls cost your dealership or caravan business?
Calculate your potential in 60 seconds - with your own numbers.
Discuss your results - request a free demo
We'll run it through individually with your numbers during the demo.
All calculations are based on user-entered estimates. SonaMotion accepts no liability for the completeness or accuracy of the results.
From first contact to a productive line.
Book a demo
A 20-minute live demo with real numbers for your dealership or caravan business. Set a time & review your call volume.
Onboarding
After the demo and clarifying your call volume, around four weeks of guided onboarding follow. The focus is on actively involving your team so everyone develops a feel for the AI and builds confidence in the solution before it goes live.
Go live
During the onboarding call we provide the complete framework. Weekly alignment sessions are enough for fine-tuning and open questions. You don't need to train the AI yourself - we set it up optimally using your dealership or caravan business knowledge. Then go live, with a phased rollout possible.
People who know the dealership and caravan world.
Over 40 years of combined experience in sales and automotive. They know what matters in a dealership and a caravan business.
Josip Dodik
24 years of sales experience - he knows what matters in a dealership and caravan business and can pinpoint exactly which software makes sense for which customer.
Ingo Biller
Over 20 years of automotive experience. He knows how dealerships and caravan businesses operate and, in Customer Success, makes sure SonaMotion delivers exactly where it counts.
Try it now for free - call Sona live.
Experience the AI phone assistant for yourself. No appointment needed, just call.
Everything dealerships ask before getting started.
What is SonaMotion?
Does SonaMotion work with my existing phone system?
Which DMS platforms can SonaMotion connect to?
Where is my call data stored?
Is SonaMotion also suitable for commercial vehicle, truck and caravan dealers?
Will SonaMotion replace my reception staff?
What does a missed call cost a dealership?
How quickly can SonaMotion go live?
The 2026 roadmap.
SonaMotion keeps evolving. These five features are already in the pipeline.
WhatsApp integration
Through the channel your customers use every day.
Team tool integration
Appointments straight into Microsoft Teams and Outlook.
Sentiment detection
Real-time escalation when a caller is unhappy.
Caller-origin heatmap
See where callers come from - per location.
Expanded multilingual support
DE / EN / FR / IT / ES - automatic language detection.
Let SonaMotion take your next call.
A 20-minute call. A live test with a call to your trial line. No commitment.