Phone appointment booking for car dealerships and workshops
Sona answers every appointment call - even when your service team is busy. The appointment lands where your team works.
Three ways appointments reach you
Directly in the DMS
- Sona checks available times in real time
- Booking, rescheduling and cancelling
- For example with soft-nrg
In the calendar
- Sona enters appointments straight into your calendar
- No detours for your team
By email
- Sona records the appointment request in full
- The request goes to your team for confirmation
Which functions are available depends on your integration. Further integrations on request.
Integration with soft-nrg
For businesses using soft-nrg, Sona books appointments directly in the DMS - with real-time availability checks, rescheduling and cancellation.
From €99 per month - all features, no setup fee, cancel monthly.
How an appointment call works
Your customer calls
Sona answers immediately, around the clock.
Sona asks for details
Concern, vehicle and preferred time.
Sona checks availability
In real time, depending on your integration.
Appointment scheduled
Sona books the appointment - or passes the request on to your team.
Avg. call duration: Average across all calls handled by Sona, as of October 2026.
Other systems are connected via API, webhook or SFTP.
EU hosting· Full data control· Encrypted in transit and at rest
See Sona with your workflows - in 30 minutes.
Why appointment calls get lost
Appointment calls rarely arrive when there is time for them: in the middle of the work, at lunchtime, in the evening or at weekends. With nobody free to pick up, the phone rings out - and the caller rings the next business instead. That is where Sona comes in: it takes every appointment call, immediately and without a hold queue, and makes sure the request does not disappear but arrives with your team.
What your team gets from every appointment call
Depending on your integration, Sona handles appointments differently: directly in the DMS where your system supports it, in your calendar, or as a complete appointment request by email to your team. In all three cases your team receives every detail it needs to confirm or process the request - customer, vehicle, concern and preferred time.
Does this fit your business?
You decide whether Sona books appointments directly or forwards them to your team. For this, Sona uses your existing DMS and calendar connections. In a demo you will see how appointment calls would arrive in your business.
Frequently asked questions
Can Sona reschedule or cancel appointments?
Yes, where your DMS or calendar integration supports it. Without an integration, Sona records the request and passes it on to your team.
We don't have a DMS connection - does it still work?
Yes. Sona books into your calendar or sends appointment requests by email.
Which systems does Sona work with?
Among others soft-nrg as well as calendars. Further integrations on request.
What happens if the preferred time is not available?
With a real-time integration, Sona suggests available alternatives; without one, the request is passed to your team to clarify.
How much does it cost?
From €99 per month, no setup fee, cancel monthly.
Every appointment call answered
See in a demo how Sona takes appointment calls and how appointments reach your business.