AI phone assistant for HGV and commercial vehicle workshops
For HGV and commercial vehicle workshops, including vans up to 3.5 tonnes. Every call answered - at night and in the driver's language.
Already in use at more than 50 commercial vehicle service businesses in Europe
As of October 2026
What Sona takes over
Service and repair enquiries
- Record symptoms, registration and location in a structured way
- Book appointments to your workshop's rules
- Answer general questions or transfer them to your team
Breakdowns and emergencies 24/7
- Nights, weekends and public holidays
- Route calls straight to your emergency number
- Optional SMS or email notification for your team
Drivers in their own language
- Polish, Romanian, Bulgarian, Lithuanian, Croatian, Turkish - more than 90 languages in total
- Switch languages mid-call
- A summary for the workshop in English
One driver, one breakdown, a language your team does not speak
Breakdown on the A2, parking area at exit 22. Vehicle PO 4521K will not start. The driver speaks Polish and was connected directly to the emergency number.
Other systems are connected via API, webhook or SFTP.
EU hosting· Full data control· Encrypted in transit and at rest
See Sona with your workflows - in 30 minutes.
Why calls to an HGV workshop are different
Every call to a commercial vehicle workshop concerns a vehicle that needs to earn its keep. A lorry standing idle for an extra day costs the customer trips - and can cost you the job if another workshop answers first. Yet calls arrive when the team is busiest: at opening, during repairs, in the evening and at weekends.
Service, repairs and appointments on your terms
Sona records service and repair enquiries with the registration, vehicle, fault symptoms, location and callback number. You decide which appointments it can book directly - from the annual HGV test and tachograph calibration to servicing and repairs. Everything else is handed to your team as a complete case. This applies to vans up to 3.5 tonnes as well as heavy goods vehicles.
Breakdowns, emergencies and drivers who do not speak English
Sona connects breakdown calls straight to your emergency number and, if requested, also alerts your team by SMS or email. When a driver does not speak English, Sona speaks in their language and provides your workshop with a summary in English.
Frequently asked questions
Can Sona take breakdown calls at night?
Yes, around the clock. Breakdown calls go straight to your emergency number, with an optional SMS or email notification.
Can Sona understand drivers from abroad?
Yes. Sona speaks more than 90 languages, including Polish, Romanian, Bulgarian, Lithuanian, Croatian and Turkish, and can switch mid-call. Your team receives a summary in English.
Which appointments can Sona book?
You decide - from the annual HGV test and tachograph calibration to servicing and repairs.
Does this work for vans too?
Yes, for vans up to 3.5 tonnes as well as heavy goods vehicles.
Will it work with our system?
Sona connects to common workshop and dealer systems; other systems can be connected via API, webhook or SFTP.
Keep every call moving
See how Sona handles service requests, books appointments to your rules and routes breakdown calls in a demo.