AI phone assistant for workshops

SonaMotion answers workshop calls reliably, books appointments straight into your planner and captures repair and parts requests in a structured way - even while your team is on the lift.

Why workshops miss calls

Workshops run tight shifts. Every call that rings out during a repair is a lost booking. The assistant answers instantly, keeps callers out of the queue and delivers clean job data to your team.

Typical workshop use-cases

From routine servicing to urgent repairs, the assistant follows your intake logic and only escalates when a human is genuinely needed.

Appointments for MOT, oil change, tyre change and inspection
Repair requests including warning-light description
Parts enquiries with VIN or registration lookup
Priority handling for breakdowns and emergencies

Planner integration

The assistant books into common workshop planners and DMS systems, or hands over structured jobs by REST API or email if you run a standalone calendar. It works brand-independently, including for independent garages.

Frequently asked questions

Do we need extra staff to roll this out?

No. Onboarding typically takes one to two weeks and SonaMotion does the heavy lifting. Your calendar and process data are enough to start.

How are breakdowns handled?

The assistant recognises urgency - breakdown, accident, red warning light - prioritises the case and connects to a foreman or service manager instead of offering an appointment weeks away.

Can independent garages use it?

Yes. The assistant is brand-independent and can be connected without a manufacturer DMS, for example via REST API or structured email handover.

Try it with your own workshop line

A 20-minute call, a live test on your trial line, no commitment.

Book a demo