AI phone assistant for workshops
Sona answers every call and passes it on to your team in a structured way - around the clock.
SonaMotion answers workshop calls reliably and books appointments straight into your planner. Repair and parts requests are captured in a structured way - even while your team is on the lift.
"If you deliberately deploy a high-quality phone AI in a dealership, you get exactly what you want: reliable, high-quality leads and a calmer working environment with a less stressful atmosphere."
What Sona takes over
Appointments
- MOT, oil change, tyre change and inspection
- Booked straight into your planner or DMS
- Works brand-independently, including independent garages
Repair and parts requests
- Repair requests including warning-light description
- Parts enquiries with VIN or registration lookup
- Clean job data handed to your team
Breakdowns and emergencies
- Breakdown, accident and red warning lights recognised
- Case prioritised instead of a slot weeks away
- Connected to a foreman or service manager
Before and after
The starting point
- Staff overwhelmed on the phone
- Callback backlog, callers never get called back
- Poor availability outside opening hours
Since using Sona
- Faster appointment booking
- Less pressure on the team
- Better lead capture
Other systems are connected via API, webhook or SFTP.
EU hosting· Full data control· Encrypted in transit and at rest
See Sona with your workflows - in 30 minutes.
SonaMotion answers workshop calls reliably, books appointments straight into your planner and captures repair and parts requests in a structured way - even while your team is on the lift.
Why workshops miss calls
Workshops run tight shifts. Every call that rings out during a repair is a lost booking. The assistant answers instantly, keeps callers out of the queue and delivers clean job data to your team.
Typical workshop use-cases
From routine servicing to urgent repairs, the assistant follows your intake logic and only escalates when a human is genuinely needed.
- Appointments for MOT, oil change, tyre change and inspection
- Repair requests including warning-light description
- Parts enquiries with VIN or registration lookup
- Priority handling for breakdowns and emergencies
Planner integration
The assistant books into common workshop planners and DMS systems, or hands over structured jobs by REST API or email if you run a standalone calendar. It works brand-independently, including for independent garages.
Frequently asked questions
Do we need extra staff to roll this out?
No. Onboarding typically takes one to two weeks and SonaMotion does the heavy lifting. Your calendar and process data are enough to start.
How are breakdowns handled?
The assistant recognises urgency - breakdown, accident, red warning light - prioritises the case and connects to a foreman or service manager instead of offering an appointment weeks away.
Can independent garages use it?
Yes. The assistant is brand-independent and can be connected without a manufacturer DMS, for example via REST API or structured email handover.
Try it with your own workshop line
A 20-minute call, a live test on your trial line, no commitment.