AI phone assistant for Stellantis dealers (Peugeot, Opel, Citroën, Fiat, Jeep)
Stellantis dealers often run several brands in parallel - Peugeot, Opel, Citroën, Fiat, Jeep, DS, Alfa Romeo. An AI phone assistant recognises the brand right from the greeting, handles every service process and hands over to the right advisor.
Why Stellantis dealers benefit from an AI phone assistant
Multi-brand dealers - high demand for brand-specific greeting. The AI phone assistant answers every call instantly - at night, on weekends and at peak times. It offloads advisors, prevents lost leads and logs every conversation into the DMS.
Typical use cases at a Stellantis dealer
Brand-specific greeting
The assistant identifies the target brand from the dialed number or a quick question and greets accordingly - Peugeot, Opel, Citroën or Fiat customers feel instantly at home.
Cross-brand service booking
Appointments for Peugeot 208/3008, Opel Corsa/Astra, Citroën C3/C5, Fiat 500/Ducato or Jeep Renegade/Compass are filed with plate and VIN into the correct DMS tenant.
Commercial vans (Ducato, Boxer, Jumper)
Tradespeople and fleets get priority scheduling. The assistant records body type, payload topic and preferred window and hands off to the CV service desk.
DMS integration for Stellantis
Common DMS systems in this environment: LOCOSOFT, CROSS, FILAKS.PLUS. The AI phone assistant writes appointments, parts requests and callbacks directly into the right system - with plate, VIN, request and preferred window. DMS integration guide.